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CONTACT AND CONSULTATION
- Once you have made contact with us, we will request some information and then organise a free video consultation for you with the dentist whom we believe will be the best suited for the procedure you are interested in.
- We will ask you to send us an X-ray or Panoramic photo taken no more than three months prior to the date of the inquiry and you will need to fill out a medical(health) questionnaire. (If you don’t have an X-ray or a panoramic photo, they can be taken when you arrive in Bulgaria but in this case the treatment process and the price will most likely undergo some changes and won’t be as accurate as if you had them. After you make them in Bulgaria then your dentist will look at them and explain everything you want to know about the procedure).
- After sending the required X-ray or Panoramic photo and completing the questionnaire, we will then organize the free video consultation with the appropriate dentist for you within 72 hours.
- We advise you before this consultation to write down any questions you want to discuss. During this consultation, the options for your treatment will be explained to you plus the length of stay and after care process.
- After the formal request to us and if you so wish, we can arrange a meeting with our representative in London.
Booking a procedure
- After the video consultation, within 24 hours, we will send you an offer describing the price of the procedure and the total number of days you stay in Bulgaria.But of course you can stay as long as you want.
- In the offer there will be а preferential price for our partner hotels or apartments with which we work and we are able to guarantee their quality and comfort.
- You will have 3-4 days of time to reflect and give us your decision.
- If you decide to proceed and agreed with all terms and conditions, you will have 48 hours to prepay 20% of the total amount of the procedure.This amount is paid directly to the clinic where your procedure will be performed and that’s how you will have a reserved date and time for your procedure and a room in the hotel you have chosen. The outstanding balance must be paid no later than the day before the procedure itself(again to the clinic).
- If you need to cancel the procedure, this must be done at least 2 weeks before the date of your flight in order to be able to trigger a process to return your deposit.
- If you decide to cancel your agreement with us in the last two weeks before the flight, you must have an acceptable reason for that (supported by evidence) in order to take your money back, but you will be suspended administrative fee of 50 euro.
- If you wish to change the date of the procedure, we must receive at least two weeks advance notice.
During the procedure
- If you wish, we can also arrange your trip from your home to the airport. We are partners with a transport company and you can use our preferential prices. This also applies to your return flight. To do this, you will need to send us the details of your flight a week in advance.
- Upon your arrival in Bulgaria, you will be welcomed by our representative who will take you to your hotel.
- The following day our employee will take you to the clinic for a final examination, and after that to the place where you are accommodated.
- The following day our employee will take you to the clinic for a final examination, and after that to the place where you are accommodated.
- On the day of the procedure, you will be taken again to the clinic and returned to your accommodation by our assistant.
- During the entire stay, our contributor will be at your service.
- On the day of your departure, you will be accompanied by our employee back to the airport.
- If you wish, we can arrange your stay according to your requirements. This must be specified in advance.
POST-RECOVERY PERIOD
- Your dentist will give a detailed recovery and maintenance plan, which you must follow in order to achieve the best results from the procedure.
- We are working with a dentist in London who can do follow-up examinations if required.
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