How do we work - Orthopaedic Medicine | Medical Holidays Bulgaria

Once you reach out to us, we will send you the necessary documents for completion and return. Additionally, you will need to provide X-Ray or MRI scans.
Upon receiving these documents and scans, we will schedule an online consultation with the surgeon. This consultation can occur within the next 3-5 days or at a time convenient for both you and the surgeon. It’s important to note that this consultation is provided free of charge.
During the consultation, you will engage in a comprehensive discussion about the surgical procedure. The surgeon will address any questions or concerns you may have, including pre-surgery preparations, potential risks, and other relevant issues.
We recommend preparing a list of questions regarding the procedure before the actual consultation.

Within 48 hours of the consultation, we will present you with available dates for booking. These dates will be tailored to your preferences.
Since our surgeries have fixed package prices, you’ll have 3-4 days to contemplate your decision. If you decide to proceed and agree to the terms and conditions, you must make a prepayment of 20-30% of the total procedure cost within 48 hours. This prepayment secures your reservation for the procedure. The remaining balance should be settled the day before the surgery following a preliminary examination at the hospital.
If you need to cancel the procedure, this must be done at least 30 days before your scheduled flight to initiate the deposit refund process. Cancellation within the last 30 days before your flight requires a valid reason supported by evidence to receive a refund. If your reason is acceptable, your funds will be returned, with a 50 euro administrative fee deducted. You can also change the procedure date with at least 30 days’ notice.
If you decide to cancel within 1 or 2 weeks before your flight with supporting evidence, you’ll receive a 50% refund of the deposit amount.

Upon arriving in Bulgaria, one of our staff members will meet you at the airport. Depending on your flight time, they will either take you to your hotel or directly to the hospital.
The day before your surgery, you will undergo a preliminary examination, which may include CT, MRI, X-ray, lab tests, and evaluations by specialists like an anaesthesiologist and cardiologist. Before the surgery, you’ll be required to sign an informed consent document, acknowledging your understanding of potential risks and complications and agreeing to proceed.
After the procedure and rehabilitation program, when you’re in stable condition and ready to return, our employee will accompany you back to the airport. Throughout your stay, our staff will be at your service.
If you wish to extend your stay for additional rehabilitation or other purposes, we can accommodate your requirements.

You will receive a comprehensive recovery plan.
Online consultations with your surgeon will be arranged at the 1st, 3rd, and 6th months of your recovery.
We will provide all necessary documents, which will be translated from Bulgarian to English, and you can contact us anytime for assistance.